We’ve been trialing the new Mac version of Mozy - the online backup and storage system for a week or two and my initial impressions were favourable, but something appears to have gone alarmingly wrong.

I’ve always had my doubts about using an internet based service over a standard broadband account (actually ours is rather fast) due to the length of time it would take to upload a serious amount of files.

It has taken a week of off peak uploading to get several gigabytes onto their server, but we’ve persevered.

Until today that is. It appears that all bar a couple of hundred megabytes have been lost.

I immediately emailed Mozy support, and several hours later I got this response:

“We had something go wrong with one of our backend servers that requires that you back up several of your files again.

Mozy should be able to re-associate some of your files with what is currently on our servers which will speed up your backup.”

Quite what this means, I don’t fully understand. It is onerous to put it mildly.

So are they saying that my week’s backups are lost? Or some of them? Have they lost my files?

I’ll keep you posted with their response. One thing’s for sure, I have no intention of having to upload everything again.

In every other way Mozy had impressed me.

But to me, a backup service losing a clients data is akin to a bank losing their customer’s money. You’d think your data was rock solid - going nowhere. It will be interesting to see where we go from here.